Manchester Thunder Terms and Conditions
1. In these Terms and Conditions: “the Club” means Thunder Netball UK Ltd t/a Manchester Thunder; “Venue” means the netball venue and all other locations occupied or utilised by the Club.
2. These Terms and Conditions are published and maintained on the Club’s website at manchesterthunder.co.uk/memberships. For the avoidance of doubt, in the case of discrepancy between the Terms and Conditions published on the Club’s website from time to time and any issued hard copy of the Terms and Conditions, the Terms and Conditions published on the Club’s website shall prevail.
3. Membership Subscription and Activation
3.1 By entering into the Membership Contract (as defined below) you agree to be bound by these Terms and Conditions. Members match tickets are for the use of supporters of the Club only in accordance with the Home Match Tickets Conditions of Issue. By applying for a Membership and/or using the same, you hereby warrant and represent that you are a supporter of the Club. Please note that you may be asked to provide proof of identity at any point in the application process and/or season.
Proof of identify – This may be required online or in printed format, i.e. a utility/mobile phone bill or a bank statement and an original document, which will be returned to you in due course. Photocopies cannot be accepted.
3.2 Membership Benefits (as defined below) commence immediately on receipt of the confirmation email. Please note that you must wait 24 hours for your Membership to activate before you will be eligible to purchase merchandise at the reduced rate in accordance with these Terms and Conditions.
3.3 Upon joining or renewing Membership, members will receive email notification. Since the membership packs contain match content relating to 2023/ 2024 season, they will be sent out to members before the start of the 2024 season.
4. Members Cards
4.1 Upon joining or renewing Membership, members will be issued a personalised membership card. These will be sent out digitally by the end of 2020 as part of the membership pack (or at a later date for those purchasing the membership after this date).
5. Term and Cancellation
5.1 The Membership is a seasonal membership scheme from 1st October 2023 until 3oth September 2024 and constitutes a binding contract between you and the Club (“the Membership Contract”). The Membership Contract starts on receipt of the confirmation email.
5.2 Subject to clause 4.1, you will have 14 days from the start of your Membership Contract to cancel the Membership Contract. In the event that you do cancel within 14 days, the Club will be entitled to a refund or return of any use by you of the membership benefits.
5.3 For the avoidance of doubt, if your Membership was purchased by way of gift pack, you may cancel the Membership Contract in accordance with clause 4 but any right of refund you may have is governed by the terms and conditions of sale as presented to the purchaser at the time of purchase.
5.4 If you choose to cancel after 14 days, you will not be entitled to a refund of the cost of your Membership, including in respect of any unexpired portion of the Membership.
5.5 If you elected to pay by direct debit and/or have signed up to ‘Auto Renewal’ when entering into the Membership Contract then you will have 14 days from the date of Auto Renewal confirmation to cancel your Membership Contract. In the event that you do cancel within 14 days, the Club will be entitled to a refund or return of any use by you of the Membership Benefits, including any match tickets you have purchased during that time.
5.6 To cancel your Membership please contact [email protected]
6. Contact Details
6.1 It is the Member’s responsibility to inform the Club of any change of name and provide official printed proof of the new details. To inform the Club of any change of address please login to ‘My Account’ at www.manchesterthunder.co.uk/membership. The Club (at its absolute discretion) may charge an administration fee in respect of any name change. For the avoidance of doubt, any change of name means that the Member has changed their name and does not mean that the Membership can be transferred to somebody else.
7. Fees and Payment
7.1 The cost of Manchester Thunder Official Membership is available online at www.manchesterthunder.co.uk.membership (“the Fee”).
7.2 Membership can be paid for in GB pounds.
7.3 You must pay the Fee applicable to the Membership you have subscribed for, in accordance with the fee plan notified to you at the time of registration.
7.4 Unless otherwise stated, charges are inclusive of VAT and any other taxes applicable from time to time.
7.5 Import duties and local taxes are NOT included in the quoted price of goods being delivered to outside the EU. In this case you will be responsible for the payment of any and all import duties and local taxes including any administration charges upon receipt.
7.6 We will notify you by email that we have processed your payment of the Fee and inform you that you are a Member. The email message will constitute our acceptance of your Membership application. Our acceptance of your order will be deemed complete and received by you at the time and date we send the email, which time and date is specified on the email. We accept no responsibility for you not actually receiving the email, for reasons outside our control.
7.7 If you elected to pay by direct debit and/or have signed up to ‘Auto Renewal’ when entering into the Membership Contract then, unless you have cancelled in the meantime, you will be sent an e-mail before the end of the then current term of your Membership offering you the opportunity to cancel, supply alternative payment details or [do nothing to simply] continue your Membership. If you choose not to cancel or respond to the Auto Renewal email, then your annual subscription will be automatically renewed using existing payment details.
7.8 If your payment details have expired then we shall notify you by email and request revised payment instructions. Your failure to reply will lead to your subscription expiring and your Membership being terminated.
8. Lost or Stolen Members Cards
8.1 If you inadvertently lose, misplace, damage or destroy your ‘Members Card’ you should report this to the Club as soon as possible to [email protected]
8.2 If your Members Card is stolen, you should report this to [email protected]. If, in the Club’s opinion, a Members Card is damaged, lost, misplaced, stolen or destroyed, a duplicate Members Card shall be issued by the Club as soon as reasonably practicable after the payment of a £5.00 non-refundable administration charge, unless the Club reasonably believes that you are, or have been, acting in a fraudulent or illegal manner and/or in breach of any Terms & Conditions of Entry.
8.3 Only one duplicate Members Card may be issued in any one season and you may be required to sign a document confirming that the original Members Card is damaged, lost, stolen or destroyed and indemnifying the Club against any direct or indirect consequences of such matter having been falsely represented or stated to the Club. The Club may require you to attend the venue (Belle Vue Sports Village) or another location in person to collect the duplicate Members Card and provide the Club with satisfactory photographic identification. For the avoidance of doubt, if you lose your duplicate Members Card the Club will suspend your Manchester Thunder Official Membership and any associated benefits (as detailed below) until the end of the relevant season, and no refund will be paid in respect of any unexpired portion of the Membership.
8.4 If you have pre-purchased match tickets for future games (“Pre-purchased Tickets”) and you are no longer in possession of your Members Card, the Club will cancel any Pre-purchased Tickets and provide you with a full refund in the sum of the actual price paid for any Pre-purchased Tickets.
8.5 For any [Pre-purchased Tickets] refunded you will lose the credit in your purchase history relating to such Pre-purchased Tickets.
9. Benefit Terms and Conditions
9.1 A Member shall be entitled to benefits upon presentation of the Members Card which vary dependent upon Membership type. All benefits are specified in full on www.manchesterthunder.com/membership/benefits such benefits being the “Membership Benefits”.
9.2 Benefits may be modified or removed at the sole discretion of the Club, from time to time, and currently include the following:
9.3 A 10% discount on full price purchases at our online store (www.manchesterthunder.co.uk/store) In order to obtain your discount at Belle Vue on match days you may be asked to produce another form of picture identification, such as the new style driving licence or passport. Please note that sale items are excluded, and 10% Membership discount cannot be used in conjunction with any other offer or discount.
9.4 Play your own role in supporting the long-term success and sustainability of Manchester Thunder, the leading franchise in the Vitality Netball Superleague during an extreme period of financial instability.
9.5 The right to submit questions to the guests featuring in our exciting new podcast series, Thundercast.
9.6 Membership pack containing pen, keyring, limited edition pin badge and personalised membership card.
9.7 Exclusive access to Vitality Netball Superleague semi- final and play off pre-sale tickets.
9.8 Members only exclusive content and advance access to news and events such as new signings and sponsors.
9.8 Voting rights in the Manchester Thunder Members’ Player of the Year Award
10. Ticketing Access and Purchase
10.1 The issue of match tickets by the Club is governed by the Home Match Ticket Conditions of Issue and Away Match Ticket Conditions of Issue (as applicable) which are available here: www.manchester thunder.co.uk/tickets/ticket-terms
10.2 No guarantees can be given by the Club that a match will take place at a particular time or on a particular date. The Club reserves the right to reschedule any match without notice and without any liability whatsoever. The Club will have no further liability whatsoever relating to any alteration of the time or date of any match (including but not limited to any postponement or abandonment), including (but not limited to) any direct or consequential loss or damage, loss of enjoyment or travel/accommodation costs. The Club recommends you visit the Club website on a regular basis in order to check the latest dates and times of matches.
10.3 The Club reserves the right to vary the manner or system in which match tickets are to be sold, upon reasonable notice being given.
10.4 If the remittance tendered in payment of Membership or tickets shall be dishonoured or in any other way refused (other than by the Club), the relevant Member shall be liable to pay the Club’s administrative charge, which the Club may inform the Member in writing from time to time; and any bank or other similar charge incurred by the Club. As a result, the Membership shall be immediately withdrawn.
11. Cancellation & Withdrawal of Membership
11.1 Without prejudice to any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of these Terms and Conditions to cancel and withdraw your Membership. In the event of such cancellation no refund will be paid in respect of any unexpired portion of the Membership. Without prejudice to the general nature of the above, the following actions shall constitute serious breach of the Terms and Conditions: –
(i) smoking within any part of the Venue;
(ii) the supply of any misleading or incorrect information in any application including date of birth;
(iii) persistent swearing during a match;
(iv) the throwing of any object within the Venue without lawful authority or excuse;
(v the chanting of anything of an indecent, racist and/or discriminatory nature;
(vi) being or appearing to be drunk or intoxicated within the Venue.
(vii) any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of this Membership;
(iix without prejudice to any of the foregoing, any other breach of the Venue Regulations, the Terms &
11.2 The Club is committed to preventing discrimination in all its fields of operation and within its stadium, providing an environment free from racial or homophobic abuse, harassment, bullying and victimisation. Any Member engaging in such abuse or harassment will have their Members Card confiscated, Membership withdrawn or cancelled and be banned from attending future games involving Manchester Thunder. No refunds will be issued.
11.3 In the event that your Membership is withdrawn or cancelled, the Club reserves the right to exclude you from any membership scheme maintained or organised by the Club and/or to disqualify you from applying for any match ticket at its discretion.
11.4 The Club reserves the right to suspend the use of the Members Card and all associated benefits for a period of time or to withdraw its use in the event of misuse or if abused in any way or in the event of a breach of any of the Terms and Conditions and Club regulations; or in the event of any abusive, dangerous or other unacceptable behaviour by the Member, or if the Member is prohibited by law from attending any sports Venue.
12. Use of Members Card
12.1 Members Card and/or receipts are issued for your sole use. You shall not re-sell, assign, transfer or lend the Members Card and/or receipts or the benefit of it to any other person without the prior consent of the Club.
12.3 For the avoidance of doubt (and by way of example only) the Members Card and/or receipts issued to you may not be offered as a prize in any promotion or competition nor transferred, lent or sold to any third party as part of a hospitality or travel package, save as expressly authorised by the Vitality Superleague or the Club.
12.4 You may only re-sell or transfer the Members Card and/or receipts with the express consent of the Club, given at the Club’s absolute discretion. No such resale or transfer will be permitted except where the same takes place in consideration of no payment or benefit in excess of the face value of a ticket to that match and such lending does not take place during the course of any business.
13. Exclusion of Liability
Except in respect of death or personal injury resulting from any negligence of the Club, neither Manchester Thunder [the Club] nor any of their officers, employees or agents shall be responsible for (whether in tort, contract or otherwise):
(i) any loss, damage or injury to you or to any property belonging to you in or upon or around the Venue or any car park, resulting from any cause whatsoever; or
(ii) for any loss of profit, loss of use, loss of opportunity or any indirect, economic or consequential losses whatsoever.
14. Manchester Thunder Hives Refund Policy
The refund policy is outlined as follows:
o If you provide notice at least two weeks before the beginning of the Hive program, you are eligible for a full 100% refund.
o If your notice falls within two weeks of the Hive program’s starting date, you can receive a 50% refund.
o If your notice is given within 24 hours, just before the start of the Hive program, a 25% refund can be processed.
Injury exception
o In the event that you incur an injury during the two weeks, leading up to the start of the Hive program, we kindly request that you provide us with a medical certificate from your doctor. Upon receiving of the doctor’s note, we will issue you a credit note valued at £90. This credit note can be used to book onto the next 6 week block of any hive programme.
o In the unfortunate event that an athlete sustains an injury at any point during the 6-week hive program, we kindly request that you provide us with a medical certificate from your doctor. This will entitle you to receive a credit note for the sessions missed due to the injury. The value of the credit note will be £15 per session missed. For instance, if you were unable to participate in the final two sessions due to an injury, you would receive a credit note amounting to £30. This £30 credit note can be used as a discount when booking onto the next 6 week block hive programme. Please contact [email protected].
15. Thunder Community Refund Policy
(Masterclasses, Camps, workshops)
o If you request to cancel at least two weeks before a community session, you will be entitled to a 100% refund.
o If your cancellation notification is given within the two weeks leading up to the session, you will receive a full credit note which will allow you to roll over your booking to a future community sessions. Please contact [email protected]
Credit notes
o Please be aware that credit notes can only be used to buy the same product as your previous purchase. For instance, if you have a credit note from a masterclass, you cannot use it to buy a thunder camp; it must be used for another masterclass.
16. General
146.1 If you have any complaints in relation to the Manchester Thunder Official Membership please contact [email protected]
16.2 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales.
16.3 The Club may amend these terms from time to time in its discretion. Any changes will be published on the Club’s website.